Assistant Director (Facilities & Operations)
West Allis-West Milwaukee Recreation & Community Services Dept. 

Job Description
With guidance from the Director of Recreation & Community Services, perform administrative, supervisory and professional work in the planning, development and implementation of facility and operations management. Areas of responsibility include but are not limited to; Facility & Property Management of two Recreation Centers and auxiliary sites, Facility Scheduling, Facility Rentals, Building Supervisor Management, Vehicle Fleet Management and Equipment Repairs and Replacement. Serve as a member of the department leadership team implementing strategic initiatives and overseeing staff, operations and facilities.

Candidates must be able to develop practices and procedures in accordance with school board policies and align with department mission and values in a variety of settings and use independent judgment when appropriate.They must possess sound decision making skills, consistently demonstrate initiative and be able to work with a high degree of independence.

Reports to: Director of Recreation and Community Services

Essential Functions:

• Lead and support facilities & operations team members, administrative team program managers, part time seasonal staff, and interns providing routine review of their work.
• Confer with, advise and give direction to staff initiating work assignments, assessing work progress, and resolving internal challenges.
• Perform general inspections on maintenance and repair activities to ensure standards are met.
• Assists administrative program managers with recruiting, hiring, training and supervising all building supervisors. This includes effective management of payroll processes.
• Leads the hiring, training, evaluation, coaching and disciplinary actions of all assigned staff.
• Provides risk management practices, ensuring safety rules, regulations and procedures are followed.
• Develops, reviews and makes adjustments to the efficiency and effectiveness of work schedules and work priorities to meet ongoing needs.
• Responds to requests and inquiries from the internal and external customers.
• Participates in the development and administration of the department’s annual budget, forecasts funds needed, monitors expenditures and revenues, recommends adjustments as needed.
• Provides coaching and recommends training and developmental activities that encourage cross-training to improve performance.
• Engages in ongoing training on leadership, management and implementation of initiatives.
• Receives and investigates complaints and incidents from both internal and external sources.
• Reviews, approves and recommends purchase of supplies, materials, equipment and repairs.
• Ensures completion of work orders and daily task assignments.
• Develops processes and procedures for evaluating equity, effectiveness, and level of success across areas of responsibility.
• Develops bid specifications, obtains work estimates and managers contractors on various maintenance projects.
• Responsible for the overall safety and security of the recreation centers.
• Maintains a high level of customer service that transcends to all department staff.
• Directs work plans, understands priorities, and provides expertise and support in operations for efficiency and effectiveness.
• Responds to emergency situations in a timely manner for prompt, efficient and effective actions.
• Works with program managers to develop and implement area work plan including utilizing a data based approach to develop specific, measurable goals and incremental steps for continuous improvement.
• Assists the director in short and long range facilities master planning
• Works collaboratively with the Marketing and Design Specialist to create marketing materials and assist with social media campaigns and promotion.
• Promotes, supports and participates in department and community meetings and events as assigned.
• Prepares meeting agendas and takes minutes for all program management meetings.
• Keeps informed of changes in information technology, software, and other methods which have potential for improving department service delivery.
• Proactively provides information to staff, the public, and school district staff to alleviate and prevent issues or concerns. Responds to inquiries as appropriate.
• Actively listens to participants and staff to support the improvement of the quality of programs and services delivered.
• Develops, implements and monitors department contracts and managers vendor relationships and performance.●Keeps the director informed of activities and makes recommendations on critical issues.
• Assists the director in producing administrative documents including annual reports, written department updates, and public reports.
• Assumes full responsibility of the Recreation & Community Services Department in the absence of the Director.
• Perform other related duties as assigned.

• Ability to interpret and communicate recreation philosophies to public and private authorities, agencies and groups and the general public.
• Ability to develop, nurture and maintain effective working relationships with staff to promote and maintain high morale, enthusiasm and a supportive work environment.
• Ability to effectively communicate, both verbally and in writing, with individuals and groups.
• Ability to work independently with minimal supervision, under the direction of the Director of Recreation & Community Services.
• Knowledge of the administration of high performing Parks, Recreation & Community Services Departments
• Knowledge of advanced leadership principles to maintain a collaborative, innovative and supportive work culture.
• Ability to adjust leadership and management style to connect with employees on an individual level.
• Strong work ethic, accountability, the ability to receive feedback for ongoing improvement and professional growth.
• Ability to work strategically and tactfully with the public and elected officials.
• Ability to simultaneously manage multiple projects and deadlines.
• Ability to initiate change and implement new processes with the ability to motivate and provide leadership.

Qualifications

• Bachelor’s Degree from a four (4) year accredited college or university in Recreation Management, Public Administration or a related field.
• Minimum of six (6) years of practical experience in a similar setting, with at least two (2) years in a supervisory position at the leadership level. Progressive related experience is preferred.
• Master’s Degree and CPRP accreditation preferred

Apply To
Apply Here ID#199085

Closing Date
March 29, 2024